Managed IT Services
to be proud of
Our managed services model outsources your IT management to keep your IT (and your lights) on, proactively monitor for issues and bugs, and prevent downtime and outages. Save your inhouse IT from overwhelm and never miss a backup or a patch again.
We're proud to showcase our impressive customer satisfaction score.
FROM BREAK-FIX TO MANAGED SERVICES
Direct Access to IT Support
Take away the layers stopping your staff from getting on with their job. Give them access to unlimited phone and remote support to boost business efficiency and decrease unnecessary costs (and frustration).
Start With the Basics
- State-of-the-art ticket system and customer portal
- Phone, email and portal remote business hours support
- Fast and efficient analytics reporting
- 24/7 monitoring
- Levels 1, 2 & 3 support
- Dedicated relationship management
- IT strategy meetings
- Microsoft Windows support and patching
- Network administration
- Root-cause reporting
- Preventative and general maintenance of all managed devices
- Hardware and software implementation consulting
- Standard Operating Environment (SOE)
- Managed anti-virus & backups
- Basic web hosting
- Basic DNS Hosting
- Back up management
- Replacement of existing workstation hardware or peripherals failure (labour)
Start your managed services journey with a FREE network audit
SAVE YOUR IT TEAM FROM OVERWHELM
With a managed services model
Add the optional MSP extras when you need them:
- Exchange/SQL support
- Microsoft Office 365 support
- Onsite technical staffing solutions
- Mobile device management
- Preventative maintenance after hours
- After hours phone support
- After hours bundles – 5 & 10 hours
- Support for third-party business applications
- Managed firewall
- Vendor management (software/hardware)
Testimonials
What Our Clients Have To Say
“It’s rare to find an IT company that understands that it’s not just about computers and technology. It is a pleasure to work with an organisation that puts people and good old fashioned customer service front and centre”.
Stewart Marshall
MarshallFloyd
"Steric Trading partnered with Hotline IT in 2008 and we've been happy with their services. Their consultants do an excellent job with ongoing maintenance and support, plus have been great with taking on extra projects. When it comes to IT support, Hotline IT offer the complete solution."
Anna Iglinski
Steric Trading Pty Ltd
"The team from Hotline IT have been looking after our IT needs since 2005! We have found them extremely professional to deal with, prompt with their service and willing to solve all our issues no matter now big or small they are. We highly recommend them."
Sally
Wet & Forget Pty Ltd
"The ongoing support and maintenance provided by the team at Hotline IT over the years has been high-quality. Even in situations that are beyond their control, the team at Hotline IT have always worked with us to ensure that we avoid or minimise any downtime."
Mike Cotter
Allcott Hire Pty Ltd
"Cost effective and reliable IT. Hotline IT provides me with a cost effective and reliable IT solution. This gives me the confidence in my IT to focus on what my business does best."
Rudy
The Hills Flower Market
Ready to get started?
Contact Us Today
We’ll dive deep into your IT goals, review your current systems, identify risks and provide you a game plan to follow moving forward.